Warranty Information

Human Touch® Nationwide Commercial Warranty

This warranty applies only to the original purchaser of the Human Touch commercial product and is not transferable. The warranty applies to products purchased and located in the United States.

Commercial Use Definition: For the purposes of this warranty, commercial use refers to the use of the product for business purposes including, but not limited to use in a fitness facility, health club, spa, hotel, corporate facility, or any other commercial establishment. Personal in-home use is not considered commercial use.

Frame Warranty: Covers defects in materials and workmanship of welded metal frame structure.

Electronics Warranty: Covers defects in materials and workmanship of electronic components.   

Parts Warranty: Covers defects in materials and workmanship of parts including upholstery, cushions, plastics, bearings, mechanical parts.

Limited Warranty – Refer to Schedule B

Exclusive Remedy: The exclusive remedy under this warranty shall be the repair or replacement of defective parts or the supply of labor to cure covered defects. Replacement parts may include reconditioned parts restored to like new condition. 

This warranty product replacement is limited to one (1) chair within the coverage period. Additional replacements are applicable to a product deductible listed in the attached Schedule A.

Nationwide Service Network: Labor will be provided by Human Touch’s nationwide network of authorized service technicians for repairs that require a skilled technician, subject to regional service availability. 

Service Requests: Customers can request service through the Human Touch Customer Support by contacting 855-794-5663 or commercialsupport@humantouch.com. Refer to the Use & Care Manual for detailed procedures.

Warranty Exclusions: This warranty does not cover normal wear and tear, cuts in upholstery, or damage caused by improper use, assembly, maintenance, theft, vandalism, fire, flood or other natural disasters, unauthorized modifications, or other exclusions outlined in the product’s Use & Care Manual.

This warranty also does not cover damage caused by user abuse, defined as use beyond intended commercial purposes or exceeding structural design limits.

Proper Use: The product must be used only for intended commercial purposes as defined above and in accordance with product instructions and warnings listed in the product’s Use & Care Manual. Damage or failure resulting from unintended use is not covered.

Proper Maintenance: Regular inspection, cleaning, and maintenance as outlined in the product’s Use & Care Manual are required to maintain warranty coverage. 

Access for Service: End users must provide clear access to perform warranty repairs. Any costs associated with providing access are not covered. 

Replacement Parts: Only genuine Human Touch replacement parts may be used for repairs covered by warranty. Use of third-party or unauthorized parts voids this warranty.

Modifications: Unauthorized modifications or alterations to the product voids this warranty.

Disclaimer: This warranty gives you specific legal rights, and your rights may vary from state to state. 

Limits of Liability: Liability under this warranty shall not exceed the original purchase price of the product. Human Touch will not be liable for damages caused by delay in rendering services under this warranty.

Entire Warranty: This constitutes the entire warranty between Human Touch and the purchaser and supersedes prior agreements. Human Touch’s sales personnel have no authority to modify or grant exceptions to this warranty. All questions regarding interpretation of this warranty should be directed to:

Human Touch Director of Operations

4600 E Conant Street

Long Beach, CA 90808

mlee@humantouch.com

 

Schedule A

Product deductible

Massage Chairs

  • Novo XT PRO PLUS - $3,700
  • Novo XT PRO (any version) - $3,500
  • Novo XT2 (any version) - $3,500
  • WholeBody® ROVE PRO (any version) - $3,000

Zero Gravity Recliners

  • Perfect Chair® PC-PRO (any version) - $3,000
  • AirTech ZG PRO (any version) - $4,000

Recovery Chairs

  • Contrast Therapy PRO (any version) - $5,000
  • Recovery PRO (any version) - $5,000
  • AquaFlow System (any version) - $3,000

 

Schedule B

3-Year Limited Warranty

[3 years frame, 2 years parts, 1 year in-field service]

  • Novo XT PRO PLUS
  • Novo XT PRO (any version) as of 1/1/2025
  • Perfect Chair PC-PRO (any version) as of 1/1/2025
  • AirTech ZG PRO (any version)
  • WholeBody ROVE PRO (any version) as of 1/1/2025

3-Year Limited Warranty

[3 years frame, 2 years parts, 6 months in-field service]

  • Recovery PRO (any version)
  • Contrast Therapy PRO (any version)
  • AquaFlow System (any version)

1-Year Parts Warranty

  • Contrast Therapy Overpad
  • Contrast Therapy Appendage Pad

3-Year Warranty

[3 years frame, 3 years parts, 3 year in-field service]

  • Novo XT PRO (any version) prior to 1/1/2025
  • Perfect Chair PC-PRO (any version) prior to 1/1/2025
  • WholeBody ROVE PRO (any version) prior to 1/1/2025